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Anonymous Despite paying extra for express shipping, the item took 3 weeks to arrive, rather than the 7-12. days stated at time of purchase, by which time the item was no longer needed.
After requesting a refund, customer support were not helpful and I am still waiting to hear if I am able to return the item for a refund.
If I had been made aware at time of purchase that it would take 3 weeks to arrive to my destination I never would've bought the item in the first place.
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Dharshana Somirathne