RETURNS & EXCHANGES
If you’re unsatisfied with the items you received, we gladly accept returns within 30 days of receipt for most items in new condition.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please pack up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Your returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 30 days after your item is delivered.
Return shipping is free, and we will provide a return label.
A 20% restocking fee will be deducted from your refund.
You can request cancellation or removal of items from your order for 24 hours after the order is placed.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
RETURN CONDITIONS
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following reason return cannot be returned or exchanged:
| Return reason | Note |
|---|---|
| Arrived too late | We will not offer free returns if the delivery is delayed due to reasons out of our control. |
| Don’t want/need/like it | Receive the item but change your mind/order by mistake/price changes |
| Without manual or non-standard manual | Contact us for an electronic or video manual |
| User’s error | Any damage caused by the user’s misoperation will not be covered |
3. How long does it take to receive my refund?
Within 3-15 business days after receiving the refund email (depending on your card issuer)
Note: The original shipping fee and Shipping Guarantee are non-refundable.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
RETURN ADDRESS
Please contact our Customer Service if you want to return any items. You will receive a response as soon as possible.
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at sales@accessoriesforbyd.com or use the contact details in our contact information policy.